The hospital was facing the challenge of reducing patient satisfaction tracked through the
patient exit and follow up forms. Considering it was a rapidly emerging multi-specialty
hospital, it was drawing attention from the administration.
Analysing the root cause for reducing patient satisfaction was a challenge since many factors
were in the equation, and fragmented information was being produced across their IT systems.
Recognising Data as the most reliable source of business intelligence, the hospital took a
data-driven approach to address the business problem.
Data Nectar was expected to come up with a data analytics solution to extract the insights that
could reveal the right area to be focussed, to address the patient satisfaction challenge. Also,
the system was expected to produce weekly reports to be consumed by various operational
departments for better planning of training and resource utilisation.
- Declining Patient Satisfaction
- Inadequate Operational Reporting